Guarantees?

I read a quote today from an agent for an online pharmacy.  According to an article published by WTVM9, he said that it is "only for competitive reasons veterinarians indicate that they have concerns about our products, or say that the products purchased through their office have a better guarantee". But I beg to differ.  Our products are not only money back guaranteed, but come with efficacy guarantees.  For example, if you purchase Heartgard from me (and have purchased regularly without missed doses) and your dog tests positive for heartworms, his/her treatment is at no charge to you.  Is an online pharmacy going to support their products like this? Of course not! They will offer to give your purchase price back, but how is that going to treat your dog? No matter what they say, they cannot know and love you and your pets like we do.