Why can't I just pick up a refill of that medication?
by Kathryn Primm DVM on 12/12/11
We get lots of calls for medication refills and sometimes we actually have to refuse. We explain that we need to examine the pet before we can refill in certain cases. Some callers tell us that we are greedy and ridiculous, but actually, we are just law abiding. Our pharmacy (and all LEGITIMATE pharmacies) follows the Federal Prescription Law, designed to protect all patients, human and animal. The Law requires a doctor/patient/client relationship and a full examination for that specific complaint within the last year. In other words, we have to know you, your pet and his/her health condition(s) and have done a physical exam within the last 12 months.. Please understand that when we refuse to fill a medication, it is not OUR policy, but compliance with Federal Law. We like to make everyone happy and keep all pets healthy, so if you get an answer from us that you are not happy with, wait for us to explain.
